Privacy Policy

Super Car Deluxe LLC (“Super Car Deluxe,” “we,” “us,” or “our”) is committed to protecting the privacy of our guests, clients, cadets, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our transportation services, communicate with us, or visit our websites.

By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

This policy is a general template and does not constitute legal advice. Please consult with a licensed attorney to tailor it to your jurisdiction and business practices.

We collect information that you provide directly, information collected automatically, and information received from third parties.

2.1 Information You Provide Directly

When you book or inquire about transportation, or communicate with us, we may collect:

• Contact details (name, email address, phone number, billing address).
• Trip details (pickup and drop-off locations, dates and times, flight information, hotel or event details, passenger and luggage counts).
• Payment details (limited payment information, typically processed via secure third-party payment processors; we do not store full card numbers).
• Communication content such as messages, feedback, reviews, complaints, or other details you choose to provide.
• Business information for corporate clients (company name, contact person, invoicing details, and travel instructions).

2.2 Information Collected Automatically

When you visit our website or interact with our digital channels, we may automatically collect:

• Device and usage data (IP address, browser type, operating system, device identifiers).
• Pages visited, referring pages, time spent on pages, and the dates and times of visits.
• Analytics and performance information about how you use our website, collected via analytics tools (for example, Google Analytics or similar services).

2.3 Information from Third Parties

• Payment status information from payment processors (e.g., success or failure).
• Limited details from travel agencies, event coordinators, or booking partners who arrange rides on your behalf.
• Public sources such as airline or travel status information, where applicable.

We use personal information only for legitimate business purposes, including:

• Service delivery: to create, confirm, and manage transportation bookings; assign drivers and vehicles; and send confirmations, driver details, and trip updates.
• Customer support: to respond to inquiries, requests, complaints, and feedback, and to communicate changes to your ride.
• Payments and accounting: to process payments, deposits, refunds, and credits, and to manage invoices and financial records.
• Operations and improvement: to improve our services, website, routing, scheduling, and overall customer experience.
• Marketing (where permitted): to send information about service updates, promotions, or special offers. You can opt out of marketing at any time.
• Security and legal compliance: to prevent fraud, enforce our Terms & Conditions, and comply with applicable laws and regulations.

In some jurisdictions (such as the European Economic Area or the UK), we are required to identify the legal bases on which we process personal data. We may rely on:

• Performance of a contract: when processing is necessary to provide the services you request (for example, fulfilling your booking).
• Legitimate interests: such as improving services, ensuring safety, and preventing fraud, provided these interests are not overridden by your rights.
• Consent: for certain marketing communications or specific uses of data where consent is legally required. You can withdraw consent at any time.
• Compliance with legal obligations: when processing is required to meet legal, regulatory, or law enforcement requirements.

We do not sell your personal information. We may share information in limited situations, including:

• Service providers and partners: such as chauffeurs, vehicle partners, payment processors, IT and hosting providers, analytics tools, and customer support platforms who help us operate our business. These parties are required to use your data only for the services they provide to us and to protect it appropriately.
• Legal and safety reasons: when we believe disclosure is necessary to comply with the law, a legal process, or a valid government request; to enforce our Terms & Conditions; or to protect the rights, property, or safety of Super Car Deluxe, our clients, or others.
• Business transfers: in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction, subject to confidentiality obligations.

Our website may use cookies, pixels, and similar technologies to remember your preferences, maintain session information, analyze site traffic, and support marketing efforts.

You can adjust your browser settings to block or delete cookies. However, if you disable cookies, some features or services on the site may not function properly.

We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we will delete it, anonymize it, or securely store it if we are legally required to keep it for a longer period.

We take reasonable and appropriate technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

These measures include using secure servers, restricting access to personal data, and working with service providers that follow industry-standard security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are primarily intended for adults, parents/guardians, and authorized representatives arranging transportation for themselves or for cadets/minors.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent where required by law. If you believe we have collected such information without proper consent, please contact us and we will take steps to delete it.

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information, subject to legal retention requirements.
• Object to or request restriction of certain processing activities, including direct marketing.
• Opt out of marketing communications by following the unsubscribe instructions in messages or by contacting us directly.

To exercise your rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request and may not be able to fulfill requests where the law requires us to retain data.

Our website and communications may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party sites you visit or services you use before providing any personal information.

Super Car Deluxe LLC operates primarily in the United States. If you are located outside the U.S., your information may be processed and stored in the United States or other countries where our service providers are located.

These countries may have different data protection laws than your home country. Where required, we will implement appropriate safeguards to protect your information in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we do, we will revise the “Last updated” date at the top of this page.

If changes are material, we may provide additional notice (for example, by email or a prominent notice on our website). Your continued use of our services after any updates indicates your acceptance of the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us:

• Super Car Deluxe LLC
• Email: booking@supercardeluxe.com
• Phone: (848) 269-0707

You may contact us to exercise your privacy rights or to ask for clarification about any part of this Policy.